Returns & Exchanges
At The Genie, we want your fashion finds to be nothing short of magical, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Whether the fit isn't right or you've simply changed your mind, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Log into your account and select the order you wish to return to receive a pre-paid shipping label and a unique Return Authorization number.
Package Your Items
Carefully place the unworn garments back into their original packaging, ensuring all designer tags and security seals remain intact.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5 to 7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing